What if a request is denied?
A request may be denied because additional information or documentation [...]
Why do I need to submit receipts, invoices, or statements?
Invoices, quotes, receipts, or statements for requested items are needed [...]
When money is distributed from the account, who gets it and where is it sent?
On the Distribution Request Form, the Beneficiary indicates the “payee” [...]
Is there a limit on the amount that can be requested to pay for a supplemental service or item?
No, there is no limit. The entire balance of a [...]
If the same thing is requested every month, does the distribution request form need to be submitted to ACT every month?
If the amount of the item or service remains the [...]
What if there is an emergency?
Emergency distribution requests can be made at any time, but [...]
How long does it take?
Generally, it takes approximately 7 – 10 business days for [...]
When does ACT review requests?
A Trust Administrator reviews the request and supporting documentation as [...]
How often can requests be made?
Requests can be submitted to ACT at any time and [...]
What forms are needed to make a disbursement request?
The Request for Disbursement form must be submitted with each [...]